Privacy Policy

This Privacy Policy ("Policy") explains how Novu Live (the "Platform", "we", "us" or "our"), operated by Novu Cosmic LLC, collects, uses, shares, stores and protects your personal data when you use the Novu Live mobile application, website and related services (the "Services"). By accessing or using the Services you agree to this Policy. If you do not agree, please do not use the Services.

1. Adults Only (18+)

Novu Live is strictly for users who are 18 years of age or older. The Services are not directed to minors and we do not knowingly collect personal data from anyone under 18. If you believe that a minor's data has been processed, or you are a parent or guardian requesting deletion, contact [email protected].

2. Information We Collect

A) Account and profile information

• Username, profile photo or video, country or region, date of birth or age, gender (if provided)
• Email address and/or phone number used for registration and verification
• Information from social sign-in providers (Sign in with Apple, Google, Facebook, TikTok) as permitted by those providers and by your settings

B) User content and communications

• Live streams, room activity, messages, comments, posts and uploaded photos, videos and audio
• Interactions such as likes, follows, blocks and reports

We do not record or archive voice or video calls or live audio for storage purposes. If recording is ever introduced for safety and enforcement, we will give clear in-app notice, obtain any required permissions or consents, restrict access to an authorized team only, and use recordings solely for policy violations, safety and enforcement.

C) Payments and payouts

• Purchases made through the Apple App Store or Google Play are processed by those stores and are subject to their payment and refund policies. We receive transaction confirmations but do not receive your full card details.
• If you request a payout, we may collect the information necessary to process it and to comply with legal obligations (identity, country, payout account details, tax-related information) and share it with payment providers strictly as needed.

D) Location data

• Approximate, city-level location derived from your IP address
• With your permission, your device's approximate location. We do not request precise (GPS) location and we never access your location in the background. Coordinates are rounded to about 1 km before they are stored.

Location is used to show the approximate distance between you and other users (for example "3 km") on profiles, in Discover and in Match, to power the "Nearby" list, and to recommend people and rooms near you. You can hide your location at any time in Settings; while it is hidden, your distance is not shown to others and you do not appear in "Nearby".

E) Device and usage data

• IP address, device model, operating system version, app version
• Device identifiers, time zone, network information
• In-app browsing and interaction data, crash reports and error logs

F) Data used by AI features

When you choose to use an AI feature, we process the data needed for that feature, such as your profile information, the messages and content involved, voice recordings you make with the voice assistant, and photos you take or upload to create AI images. See Section 4 for details.

G) Permissions

Depending on the features you use, the app may request permission for the camera and microphone (live streaming, voice and video features, media messages), photos and media (selecting and uploading content), notifications, and network access required for functionality and security. You can change permissions at any time in your device settings.

3. How We Use Your Information

• Provide, operate and maintain the Services
• Authenticate users and secure accounts
• Moderate content and detect abuse, fraud and spam
• Provide customer support and handle reports
• Analyze performance, troubleshoot and improve the Services
• Personalize your experience where applicable
• Send service notifications and, where you opt in, promotional messages
• Comply with legal obligations and protect our rights and the rights of others

4. Artificial Intelligence (AI) Features

Novu Live offers optional AI features that make the experience easier. You decide whether to use them.

• Setup assistant: helps you complete your profile by text or voice. If you use voice, your recording is converted to text and the assistant may answer with a synthesized voice.
• Soulmate (match suggestions): suggests people based on your profile, interests and preferences.
• Tavla (conversation starter): when you start it for a specific person, the AI reviews that person's public profile and writes and sends the first messages on your behalf. Messages are sent only after you start the feature, and you remain responsible for them.
• AI images: creates a profile photo from a photo you take or select, and creates room cover images from your description or an image you upload.

To provide these features, the relevant data is processed by our AI service providers: Anthropic (Claude, text), OpenAI (speech-to-text and voice) and Google (Gemini, image generation). They process the data only to provide the requested feature.

Your data is not used to train AI models. We do not use your personal data or content to train AI models, and the data we send to our AI service providers through their APIs is not used to train their models.

AI features receive only city-level location context (such as your city and local weather or time of day); your exact location and your distance to other users are never shared with AI providers. Face detection used to frame your photo runs on your device; we do not create or store facial recognition templates or other biometric identifiers. AI-generated content may be inaccurate and does not reflect the views of Novu Live.

5. How We Share Your Information

We do not sell your personal data. We may share data with:

• Other users: your public profile, the content you post and, unless you hide your location, your approximate distance are visible to other users
• AI service providers when you use AI features (see Section 4)
• Service providers that help us operate the Services (hosting, cloud storage, analytics, security, customer support)
• Payment and financial providers (app store billing and payout processing)
• Law enforcement or authorities where required by law or to protect safety
• A successor entity in the event of a merger, acquisition or asset transfer, with appropriate notice

6. Third-Party Services and SDKs

The app may include the following third-party components, which process data under their own privacy policies:

• Google Firebase (Analytics, Cloud Messaging, Crashlytics, Authentication)
• Apple In-App Purchase and Google Play Billing
• Sign in with Apple, Google Sign-In, Facebook Login, TikTok Login
• Agora (real-time voice and video)
• Tencent Cloud IM (chat messaging)
• Cloudflare (media storage, content delivery and security)
• Crisp (in-app live customer support)
• Google ML Kit (on-device face detection)
• Google Play Install Referrer (app install attribution)
• Anthropic, OpenAI and Google Gemini (AI features, see Section 4)
• SMS and WhatsApp messaging providers (phone number verification codes)

7. International Data Transfers

Our primary servers are located in the European Union (Germany). As a global service, your data may also be transferred to and processed in other countries where our service providers operate, including the United States and Singapore. We take reasonable steps to protect your data in accordance with applicable laws, including the use of appropriate safeguards for transfers.

8. Security

We use reasonable technical and organizational measures, including encryption in transit, access controls and monitoring, to protect your data. No system can be guaranteed to be completely secure.

9. Data Retention and Account Deletion

• We retain data for as long as needed to provide the Services and for the purposes described in this Policy.
• You can request deletion of your account at any time from within the app (Profile > Settings > Delete account) or by emailing [email protected] from the email address or phone number linked to your account.
• After you submit a deletion request you are signed out and a waiting period begins (currently 28 days). If you sign in again during this period, the request is cancelled automatically and your account stays active. You can also cancel the request from the same screen.
• When the waiting period ends, your account is closed and your personal data (profile, photos, contact details, social sign-in identifiers, device and IP information) is deleted or anonymized. Remaining diamonds, coins and purchases are forfeited and are not refundable.
• Limited records may be retained for longer where required by law, for fraud prevention, financial and tax records, or to resolve disputes.

10. Your Rights

Depending on where you live (including under the GDPR, the UK GDPR and US state privacy laws such as the CCPA), you may have the right to access, correct, delete, restrict or object to the processing of your personal data, to receive a copy of it in a portable format, and to withdraw consent at any time. To exercise these rights contact [email protected]. We may need to verify your identity before responding. You also have the right to lodge a complaint with your local data protection authority.

11. Children's Safety

We maintain a zero-tolerance policy toward child sexual abuse and exploitation. Content or conduct that sexualizes, exploits or endangers minors is removed and may be reported to the relevant authorities. Child safety concerns can be reported in the app or by emailing [email protected].

12. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated through the app or the website, and the effective date above will be updated.