Help Center

You can sign in with your Google account, your phone number (a code sent by SMS or WhatsApp), or your NOVU ID and password. Your account uses a single session: signing in on another device signs out the previous one.

Settings > Account & Security > Phone number. Enter your number and type the verification code you receive. When changing your number, your current number is verified first for security. A number can be linked to only one active account.

Settings > Account & Security > Password. Verify the code sent to your linked phone number and enter a new password of 6–20 characters. A linked phone number is required to set a password. If you forgot your password, sign in with your phone number and set a new one.

Settings > Account & Security > Delete my account. After your request a waiting period applies; signing in again during this period cancels the request. When the period ends, your account and data are deleted. The conditions and waiting period are shown on the deletion screen.

Diamonds are the in-app currency used to send gifts and use paid features. You can buy them from the Wallet screen; all transactions are listed under Wallet > Records. For payment issues, contact Live Support with your purchase details.

Tap the gift icon in a room or chat, then choose the gift and the recipient. The gift price is deducted from your diamond balance and gifts cannot be refunded. Some gifts play special animations and effects.

NOVU is for users aged 18 and over. Hate speech, harassment, sexual content, violence, scams and illegal content are prohibited in rooms. Room owners and managers can mute users or remove them from the room. Accounts that break the rules are restricted or closed.

SVIP and VIP are membership levels that unlock exclusive badges, entrance effects, frames and privacy privileges. You can see the details and the full list of privileges on the SVIP and VIP pages in the app.

Use Block or Report from the person's profile, the chat, or their card in a room. A blocked user cannot message or call you, and you will not see each other in Discover. You can remove people from the list under Settings > Blocklist.

Under Settings > Notification Settings you can turn live notifications and voice/video call notifications on or off. If your phone number is linked, you can manage WhatsApp notifications per event. If you receive no notifications at all, check the app's notification permission in your device settings.

Charm is not a game. It is the AI that carries on the chat with someone you like on your behalf: it looks at the other person's profile and your conversation, writes a message for you and sends it from your account. To start, swipe a 1:1 chat row right in Messages; it also opens from the Charm button on the person card in the chat screen, on the Soulmate card in Match, on the person page in Discover and on the user profile. The screen shows the cost and the maximum number of messages; when the ten-second countdown ends it starts by itself and credit is charged — close the screen within that time if you do not want to start. After each message it waits two minutes for a reply; if a reply comes the AI writes the next message, if not or if the last message was sent, the chat is yours. If the other person clearly says they are not interested, the AI does not insist and stops. When it ends you can add turns with "Continue with Charm". To start, your profile needs gender and birth date; if interests (at least three), what you are looking for or relationship status are missing, you pick them on the Charm screen.

It is paid with AI credits: a separate credit is charged for the start and for each reply turn; waiting for a reply is free. If the other person is a host who accepts paid messages, the normal message fee is also charged in diamonds for each message; both are shown on screen before you start. If you run out of credits or diamonds, the chat is yours. To stop, tap the "Stop" button on the Charm screen; closing the screen with the back key or the cross does not stop it, the session keeps running in the background and shows on the row in Messages. If you close the app, the running session is saved; if you come back before the time runs out it continues where it left off.

All AI features share one credit. You see your credit on the "AI Credits" card in Profile: your total credit, today's free credit and the packages bought with diamonds are there. A set number of free credits is loaded every day; users who signed up on NOVU get a one-time welcome credit. When spending, the daily free credit is used first, then gift credit, then purchased credit. The cost of each action is shown on the button before you confirm; if you do not have enough credit, the packages open in the same window and the action completes by itself after buying. If the AI cannot produce a result, the credit is refunded. For some features, repeating the same request within a short time brings back the previous result for free or at half price; the note on screen shows this.

Setup wizard: "Talk to the assistant" fills your profile by voice or by typing; "Generate with AI" makes a profile picture from a photo of your face. Match: "Find My Soulmate" picks people by your profile, hobbies and location and is free; the card shows how many refreshes you have left. On the Soulmate person page, "Suggest opener" and "Suggest reply" generate suggestions and the one you pick is sent directly. During a quick-match call, "Make questions" suggests conversation questions based on the other person's profile; the call audio is not listened to. Chat: in an empty chat, "AI first message" suggestions go into the text field and sending is up to you. Create: the orb next to the room name suggests names, "AI Help" in the description editor writes a description, and there is an AI cover studio for the cover (reuse your old covers from "My Covers" at half price); in video live, "AI Analysis" advises on quality and filter. Image editor: for profile pictures, covers and post photos, the "AI" tab edits the image according to your request; each attempt is charged separately.

For Charm, Soulmate and chat suggestions, the AI receives your username, not your real name, your profile details, the text of your recent posts and your recent messages; no photos are sent. Location is used only at city and country level; district, neighbourhood or exact distance are not shared, only a rough proximity such as "same city / same region / far apart" and the general weather of the area. Stream quality advice sends your device's technical data, and filter advice sends face proportions and light measurements, not the photo. In the cover studio, the image editor and the setup wizard's profile picture generation, the photo you choose is sent to our server and from there to the AI provider for processing. Your answers in the setup wizard are stored without your identity as examples to help the assistant answer more accurately.

AI features can be switched off from time to time. The buttons of a disabled feature, and swipe-right for Charm, are hidden; a running Charm session ends without charging credit. When the feature is switched on again it comes back within a few minutes.

Choose the app language under Settings > General > Language. In chats you can translate incoming messages into your own language with the translate button.

Live Support in the app (Profile > Live Support) is the fastest way. You can also write to hello@novulive.com.